steven chang
hi there 👋🏼 im an aspiring it professional looking to leverage my skills in customer support and systems administration.
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⚒ work experience
client support technician @ sbu division of information technology
january 2023 - present
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delivered it support for hardware, software, and account issues for a 30,000+ customer base
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deployed and managed student loaner laptops using tools like winpe and jamf
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created knowledge articles to streamline onboarding and training for new interns
digital technology intern @ arup
june 2024 - august 2024
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administered endpoints via microsoft intune/active directory by resolving account and access issues to achieve compliance
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migrated remote workstation servers to w11, configuring network settings to reduce downtime and improve reliability
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resolved high-priority it tickets with a 24-hour sla using servicenow
it specialist @ liberty homeguard
july 2022 - january 2023
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automated onboarding processes using uipath and active directory
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provided L1 technical support such as password resets, network issues, as well as hardware/network troubleshooting
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logged key website issues by conducting qa testing through jira
👷🏻♂️ projects
virtual machine hosted active directory lab
march 2025
- built a vm hosted active directory lab based on office structure of lumon from the show severance
- published technical guide on medium detailing server setup and other implementations- read more here
february 2025
- built this website using AWS with a custom and secure domain hosted through amplify
- developed a visitor counter feature using api gateway, lambda, and dynamodb
🎓 education
b.s technological systems management @ stony brook university
august 2021 - may 2025
🤹🏻 skills
- software - windows 10/11, macOS, microsoft office, google workspace, active directory, servicenow, jamf
- hardware & networking- computer imaging & deployment, dns, tcp/ip, vpn configuration, basic network troubleshooting
- certifications- microsoft azure fundamentals: az-900